Privacy Policy

Last Updated: 05 June 2026

Introduction

Tropical Tans (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or purchase our products.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices described in this Privacy Policy.

Personal Data We Collect

To provide our products and services, we may collect the following information:

Identity & Contact Information

• Full name

• Email address

• Telephone number

Billing & Delivery Information

• Billing address

• Shipping address

Payment Information

• Credit/debit card details or other payment information provided during checkout

Account Information

• Username and password (if you create an account)

We collect only the information necessary to process orders, manage accounts, and provide customer support.

We do not knowingly collect sensitive personal data such as health information, political opinions, religious beliefs, or biometric data.

How We Use Your Information

We use your personal data for the following purposes:

Order Processing & Fulfilment

• Processing and dispatching orders

• Sending order confirmations and shipping updates

• Managing customer accounts

Customer Support

• Responding to enquiries

• Managing returns, refunds, and exchanges

• Handling complaints and support requests

Payment Processing

• Processing payments securely

• Preventing fraudulent transactions

Account Management

• Creating and maintaining customer accounts

• Remembering user preferences

Legal & Regulatory Compliance

• Meeting tax, accounting, and legal obligations

• Maintaining business records

Service Improvement

• Improving website functionality

• Enhancing security and customer experience

Marketing Communications

• Sending promotional emails and offers only where consent has been provided

We will never sell your personal information to third parties.

Cookies & Website Functionality

Our website uses only essential cookies required for the operation of the site.

These cookies help:

• Maintain shopping cart functionality

• Keep users logged in during a session

• Ensure website security and performance

We do not use:

• Advertising cookies

• Behavioural tracking cookies

• Third-party marketing cookies

You may disable cookies through your browser settings; however, some website features may not function correctly.

Data Security

Protecting your personal information is a priority for Tropical Tans.

We use industry-standard security measures, including:

SSL Encryption

All website traffic is protected using HTTPS encryption, ensuring information transmitted between your device and our website remains secure.

Secure Data Storage

Sensitive customer information is protected through encrypted storage systems and secure databases.

Restricted Access

Access to customer information is limited to authorised personnel who require it to perform their duties.

Security Monitoring

We maintain firewalls, malware protection, security updates, and regular monitoring to help prevent unauthorised access.

Although no online system can guarantee complete security, we take reasonable and appropriate measures to protect your information.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Right to Be Informed

Know how your personal data is collected and used.

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data where legally applicable.

Right to Restrict Processing

Request that we limit the use of your information.

Right to Data Portability

Receive your personal data in a commonly used electronic format.

Right to Object

Object to certain types of data processing.

Right to Withdraw Consent

Withdraw marketing consent at any time.

Right to Lodge a Complaint

Submit a complaint to the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details provided below.

Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been submitted by a child under 13, we will take steps to remove such information promptly.

Parents and guardians are encouraged to monitor their children’s internet activities.

Third-Party Services

We may use trusted third-party service providers for services including:

• Payment processing

• Shipping and delivery

• Website hosting

• Security monitoring

These providers receive only the information necessary to perform their services and are required to protect your information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page together with a revised “Last Updated” date.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Tropical Tans

Email: Info@tropicaltans.co.uk

Phone: +44 7778 960383

We will respond to all legitimate requests within the timeframes required under applicable data protection laws.